In my travels today I experienced the inconvenience of a rental car company’s poor customer service. The directions are, upon arrival:
- Stand under the purple sign.
- Our buses stop at the purple sign every 10 minutes.
- Upon arrival at the counter we quickly get you to your car.
First, the terminal is under construction and there are no purple signs. They have all been removed for the remodeling project. There is no information that explains plan B.
Second, after I finally discovered where to stand for plan B, not a single bus from my chosen company. With my company not keeping their schedule, I decided to count the Avis Rental Car buses to see how they were doing on theirs. – eleven Avis buses and not one of mine.
At long last I get to the rental company building which is fairly new and very nice. All ten of the quick check-in kiosks are out of order. Not to worry. There are twenty check-in areas at the counter. Unfortunately, seventeen of them are closed and the three that are open are in controversial debates with their clients.
My plan was to land at LAX at 5:55 AM. Walk to the rental bus purple sign by 6:15 AM. Most importantly, AVOID the rush hour traffic that would exist between my appointment and me. After arriving at the non-existent purple sign my entire plan collapsed.
I think you get the picture.
Standing in line awaiting my turn at the check-in counter, listening to the agent and the client argue about a failed insurance plan for driving into Mexico, I look down and see my #ORANGE21 shirt.
“I wonder if Bishoy Astafanus Kamel wishes he were still alive? What would he give to have the joy of this inconvenience? Would he like a day in the amazing Southern California sun? Would he wish to be, like the family at the other check-in area, figuring out why their payment doesn’t show and they “must pay here and call the company you paid in China to resolve this problem?” Would he like to greet his family one more time?
Bishoy Astafanus Kamel’s martyrdom compels me to embrace the greatest of all God’s gifts, the gift of life. Forget what kind of day you are experiencing and celebrate God’s gift of life! Without life all other gifts from God can not be experienced.
“Lord, thank you for the way he lived, and the way he died. I pray for his brother Beshir who has survived him, for their mother and her firm faith in you, her example of loving our enemies. Jesus, please fill in the enormous hole that has been left, and may their lives not only be comforted, but filled with joy, the anticipation of being with you for all of eternity. Use them O Lord, to testify of your goodness till their last breath.”
Comfort all who mourn today.
May I find strength in Bishoy Astafanus Kamel’s final words which were a last act of defiance against evil and last act of Faith, Hope and Love: “Ya Rabbi Yasou,” or “My Lord Jesus.”